At Bud Hub, we prioritize providing high-quality marijuana products and ensuring customer satisfaction. However, due to the nature of marijuana regulations and health considerations, we have a strict return policy for specific products. Please carefully review the following guidelines:
Marijuana Flowers, Concentrates, and Edibles:
- All sales of medical marijuana flowers, marijuana concentrates, and marijuana edibles are final.
- We are unable to accept returns or exchanges for these products due to legal and health regulations.
Disposable Vapes and Vape Cartridges:
- Disposable vapes and vape cartridges may be returned, refunded, or exchanged if found to be defective.
- If you receive a defective disposable vape or vape cartridge, please contact our customer support team to initiate the return process.
- Our team will guide you through the necessary steps to arrange a pickup or exchange for the defective product.
Return Process for Defective Disposable Vapes and Vape Cartridges:
- Contact our customer support team either by phone or email to report the defect and request a return, refund, or exchange.
- Our team will coordinate with you to schedule a pickup of the defective product by our designated driver or arrange for an exchange.
- Please ensure that the defective item is securely packaged for the pickup or exchange process.
Refund or Exchange for Defective Disposable Vapes and Vape Cartridges:
- Once we receive the defective item, we will process the refund or exchange, depending on your preference.
- Refunds will be issued to the original payment method within a reasonable time frame.
- If an exchange is requested, we will provide you with a replacement product of the same type and quantity.
Please note that all other marijuana products are not eligible for return or exchange. If you have any questions or need further assistance regarding our return policy for marijuana products, please don't hesitate to reach out to our dedicated customer support team.
Thank you for choosing Bud Hub. We appreciate your understanding and cooperation.
Sincerely,
Bud Hub
